On-going Client Support

TSG supports the full lifecycle of your system from conceptual design to on-going client support.  In addition to TSG’s post-project warranty, we are able to offer our existing clients a full range of support services that extend well beyond the launch of your system.
 
As with our integration services, our support services are scalable to your specific needs.  From turnkey support packages to single-feature support agreements, our Client Support Team has the resources and experience to keep your system operating at peak performance.

The following services can be provided singly or as part of a unique support package addressing your specialized needs.
 
• Documentation Acquisition and Distribution
• Setup of Web-Based Support Portal
• Definition of Policies and SOP for Support
• Onsite Training
• Warranty Management and RMA processing
• Telephone, Email, and Remote Technical Support Programs
• Software/Firmware Update Management and Implementation
• Remote System Monitoring and Diagnostic Support.
• Onsite Technical Services
• Emergency Onsite Response Services
• Discounted Failed Equipment Repair and Replace Services
• Spares Inventory Procurement and Distribution
• Advance Replacement Programs
• Onsite Preventative Maintenance Programs
• Quarterly, Monthly, and Incident-Based Status Reporting